December 2017

It’s hard to believe, but we’re already down to the last days of 2017. For the December newsletter, we’d like to take a moment and recap some of our favorite enhancements made over the last 12 months.

Performance Tracking Updates

• Executive Role was created for access to the Performance and Executive Summary
• Executive Summary was released for tracking collections activity from a high-level with month-to-month comparisons for the following metrics:
  • Collection Effectiveness Index (CEI)
  • Days Sales Outstanding (DSO)
  • Total past due at month end
  • Total disputed at month end
  • Percent of invoices paid on time vs. paid late
  • Invoices paid through TermSync
  • Collection calls logged
  • Payment reminders sent
  • PDF requests and customer messages received
• Option to establish performance goals was included in the Executive Summary
• DSO calculation was added as a KPI in the Performance Summary

Collections Management Updates

• Log-a-call interface was upgraded for optimal use of space and information
• Flexibility to choose the next follow-up date was added for collection calls 
• The reason for required contact was added for clarity 
• Logging a dispute was tied with the root-cause analysis for improved dispute management
• Task IDs were listed in all related emails for better inter-departmental communication
• Customized To-Do's were enhanced to show the listing for each saved filter

Your Customers' Experience

• Account statement delivery was enhanced with customized emails that include the statement as a PDF attachment
• Invoice Details section was upgraded with option to resend the invoice-PDF electronically with the click of a button 
• Promise-to-pay summary email was included as an option to send to customer
• Promise-to-pay date was also included as optional column in the payment reminder
• Each customer's payment history was added by date of payment made in TermSync

Internationalization

• Multiple languages were added in TermSync which now includes Chinese, Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Polish, Portuguese, Spanish,  and Swedish
• Esker partnered with BluePay to process electronic payments in the Canadian dollar (CAD)
• Esker also partnered with SlimPay to process direct debits in the Euro (known as SEPA) and in the Great Britain Pound (BACS)

Sneak Peek into 2018

• April 17th & 18th - mark your calendars for Esker Users America Conference (EAUC) in Madison, WI. This will be two eventful days of insight, collaboration, and education with fellow users of the TermSync solution and the Esker team. There will be a specific session for discussion of the 2018 TermSync roadmap that you won't want to miss. Register today! 

As always, we want to thank you for your feedback and participation as TermSync continues to grow. We wish you happy holidays and look forward to working with you in 2018!

-Your Esker Team