Much like the Call Stats in the Collection Calls Listing, the Collection Calls board in the KPI Report measures the number of required calls completed on-time & completed late against the number of calls that were required for the given time period.
It is important to note that in the situation where a customer appears on the Collection Calls Needed list, but then drops off the list within three days because the invoice was closed, this collection call is not calculated into the Collection Calls Completed percentage.
Completed On-Time + Completed Late + Completed (Not Required) = Total Completed [35+0+2=37]
Deferred + No Longer Needed + Still Needed + Completed On- Time + Completed Late = Required [3+8+0+35+0=46]
*This calculation includes everything except calls that were completed, but not required.
Collection Calls Completed Percentage
(Completed On-Time + Completed Late)/ Collection Calls Required for three or more days= Collection Calls Completed [92.11%]
Please note that the Filter option in the top-right allows you to isolate specific date ranges and other variables for review of performance.