Your customer may have open credits they wish to use. The steps below detail the process.
Applying Open Credits
1. Your customers will see their open credits within their account statement, listed below their invoices.
2. When a customer wants to apply their open credits to their open invoice amount, they have multiple options.
Option 1 - Applying Credits While Scheduling Payment
a. Your customer can apply credits while they are scheduling a payment. Select the applicable invoice(s).
b. Select the credits they want to apply to the above invoice(s).
c. Then select Schedule Payment.
Option 2 - Applying Credits to Oldest Invoices
a. Your customer can choose Apply Credits from their list of Available Actions.
b. They will be redirected to this screen:
c. Your customer will check the credits they would like to apply to their open balance. Once one or more credits is checked, the Apply Credits button can be clicked.
Please Note: This option applies the open credits to the oldest invoice(s) first within the customer's account. This process is explained under Applying Credits to Oldest Invoices.
Option 3 - Choosing and Applying Credits within Invoice
a. A third option your customer may choose is to apply credits when they have landed in the Invoice Details (from clicking View on a specific invoice within a payment reminder, for example).
b. Your customer will click to Choose and apply credits from their Available Actions under Invoice Details.
c. This option will then present the available credits your customer can apply to the open invoice. Your customer will first choose which invoices, and then click Apply Selected Credits.
d. Your customer's open balance will be automatically adjusted once they choose to apply credits in each scenario. The stage will also move from Open to Credit Pending (awaiting your confirmation that the credits were appropriately applied).
3. Both your customer and you will have access to the invoice's Transaction History which will provide the date and time that these credits were applied along with all actions that have been applied to the specific invoice.
a. In this example, you can see that the customer applied 2 credits. Since the credit total exceeded the invoice amount, TermSync split the invoice to apply the credits. The oldest invoice was fully applied first. The second invoice was partially applied.
b. You are able to view further detail by clicking on the hyperlink text next to Note. For example, selecting Split to apply credit(s), you'll see the this information:
c. Your customer will receive a notification of the credits they applied.
d. You will receive an email summarizing the credit transaction details.