Your customer's Payer Rating is calculated by adding up the total days-past-due for all invoices that have been paid late as listed in TermSync. That total is divided by the customer's number of paid invoices (late and on-time) in TermSync to get the average days late.
- Excellent Rating: Average of 5 or less days late
- Good Rating: Average of 6 to 15 days late
- Fair Rating: Average of 16 to 30 days late
- Poor Rating: Average of 30 or more days late
You can control if the Payer Rating is visible in the Payment Reminder email notification by clicking into Company Account Information > Edit Company Details > Hide payer ratings from customers? Yes/No
Contact your Account Manager to disable the Payer Rating board in your customer's portal.