What is the cutoff time for making payments via credit card & ACH? Can our customer pay their invoice today?

Your customers are provided the option to pay by credit card and/or through ACH, depending on what you have decided to offer via TermSync. 

Note: this article applies to ACH and Credit Card payments in the US ONLY.

Paying By Credit Card

If your customer is paying via credit card, the invoice stage will go from Open to Paid immediately after they have entered their payment information and clicked on Schedule Payment.

The money will be deposited in your company's account two business days after the customer schedules payment in TermSync.

The cutoff time is Midnight (12:00am) CST. For example, if your customer pays their invoice at 10:30pm on a Monday via credit card, the deposit will land in your company's account on Thursday.

Paying by ACH 

If your customer is making an ACH payment, the invoice stage will go from Open to Scheduled after they have entered their payment information and clicked on Schedule Payment. 

The money will be deposited in your company's account on the scheduled date of payment. 

The cutoff time is 7pm CST. Please note if your customer is logging into their account statement today attempting to pay their invoice/s today, the earliest payment date they can select is tomorrow. 

For example, if your customer schedules payment for the earliest possible date at 6:30pm CST on a Monday, the deposit will land in your company's account on Tuesday. If your customer schedules payment for the earliest possible date at 7:30pm CST on a Monday using ACH (after the cut-off time), the deposit will land in your company's account on Wednesday. 

Your customer receives a confirmation payment-notification via email immediately after they successfully schedule payment in TermSync.

To assist in converting the above times into your time zone, please click here.