August is upon us. The summer may be flying by fast, but that just means more great enhancements to share with you!
Consult-a-Pro Webinar Recording
Did you miss our webinar for Accepting Customer Credit Card Payments? Not to worry. You can review the recording here. Learn about managing customers, your customer's experience, and reporting options in TermSync while industry experts from Wind River Financial discuss understanding and controlling the costs of accepting card payments, managing processing environment risk, and identifying technologies to become more efficient.
Messages - Customized Subject Line
It's the moment you have been waiting for! The ability to customize the subject line has been launched! It will make your targeted messaging even more powerful. This action can be done in any section where you can send a message to your customers. Click here to learn more!
Executive Summary - Best Possible DSO
The Executive Summary has been enhanced! You will now see the Best Possible DSO on your DSO graph. This feature will allow you to better gauge performance when there are different payment terms (e.g., based on customer or time of year). Don't have visibility to the Executive Summary? Reach out to your Admin to add that role.
Root Cause - Payer Dispute Reason Codes
If a customer is disputing an invoice, TermSync asks for a reason. In the past, the customer would make a manual entry. Now, you can define the reasons under Root Cause and allow the customer to select those from a drop-down menu. You will also be able to manage it on your To-Do List as it will be automatically displayed after the setup is complete. This can help you determine patterns and provide insight on processes that should be adjusted so you can get paid faster and improve the overall customer experience. Click here for the FAQ to learn more.
Customer Listing - Choosable Columns
In the Customer Listing, you can run a report that shows all collection activity for your customers. The two new options are the most recent payment reminder date and most recent account statement date. Running reports at the end of the month will be a much smoother process!
User Specific View - Customer Categories
Previously, when you assigned a user with a specific view, the options to select from were customer, collection group, vendor and the custom fields sent over via the Open AR File. Now, you can select by the Customer Categories that you added. Click here for further details on user specific views. Click here for more information on Customer Categories.
Sneak Peek - Invoice Listing - Credit Card Type
Do you like to reference the credit card type when reconciling payments or do you have customers asking what type of card was used on a payment? Soon you will be able to filter by credit card type in the Invoice Listing. This will save you time and improve the customer experience.
Sneak Peek - Credit Applications
Are you using TermSync's online credit application? If so, this applies to you! You'll be able to create a scheduled report on the credit application listing. This way, you can better manage and keep track of your applications.
Here are the newest FAQs created since the July newsletter.
The Customer's FAQ - Using TermSync as the Payer:
TermSync's FAQ - Using TermSync for A/R Management:
We love to hear from you. Please continue to reach out to us via the Support button in TermSync or Esker All Access platform.
Your Esker Team